|The learner achieving this unit standard will be able to meet customer needs and expectations in a positive manner and recognise and resolve customer complaints that may arise. The qualifying learner will be able to identify opportunities for enhancing the quality of service to customers, thereby enhancing their overall experience.
The benefits of this unit to the sub-sector should be very deep and widespread indeed, because it impinges on the work of almost every service provider in the industries concerned. A more caring and supportive approach to clients that meets their legitimate need leads to satisfaction and the probability of a return.
In particular, on completion of this unit standard, the learner will be able to:
NQF Level 3 or equivallent