Airline / Aviation Ground Training

Airport Customer Service Agent / Passenger Ground Handling Training

Course Details

Course Duration

3 weeks. 15 Days

Training Category

Passenger Ground Handling Course


08 April 2024

Couse Fees Include

  • Manuals
  • Stationery
  • CV's
  • CV Photographs
  • Graduation

Do I Qualify?

Try our 2 minute questionairre to see whether you qualify for this exciting course and a career in aviation  and tourism.

On completion of the passenger ground handling training course, learners will be eligible to apply for ground positions within the aviation industry. These areas include: Meet and Greets, Check-in, Boarding, Arrivals and / or Reservations.  Chance of employment is increased as handling agents often prefer employing staff members who have Airline knowledge.

On successful completion of this course, the learner will be presented with an Airport Passenger Handling certificate indicating competence. This certificate is recognised as we provide the learner with updated and current Aviation procedures and knowledge.

Although the training is no guarantee of employment we do have an understanding with some companies to contact us when they require trained staff.


Course Content

Airport Customer Service Agent / Passenger Ground Handling Training

  • Aviation General, Codes and Abbreviations, Airline terminology, Travel Documentation, Baggage Handling, Airport Environment – Hazards and Risks & Basic Ticketing
  • Aviation Medicine, HIV & AIDS and Handling of passengers with Special Needs
  • Dangerous Goods
  • Security Awareness
  • Interviewing Skills
  • Customer Resource Management, Conflict Management, Cultural Diversity

Course Entry Requirements

What Do I Need To Be Able To Participate In This Course?

  • Minimum of 17 years of age
  • Proficient in the English language

Do I Qualify?

Do you want to know whether you qualify for this course and an exciting career in aviation and tourism?

Try our quick and simple checker below. 

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Great! Let's continue...

Sorry! This course is only available to people younger than 60

At the moment you are a little young

As soon as you are 18 years old you will be able to write the necessary exams. You are able to start the course while you are 17 but will need to be 18 when you complete the course. 

For now let's us see if you meet the other requirements. 

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Fantastic. You need to be proficient in English

You meet the age requirements and your English is acceptable. Let us continue.

Sadly you need to be proficient in english for this course

This is not the end of the line for you. If doing this course is important to you all you need to do is get better at english. To do so try one or two of these suggestions:

  1. Watch more english series
  2. Try an online english course
  3. Practice wherever you can
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Shift Work

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Most airlines expect you to work shifts

Perhaps you should consider our General Travel course as will afford you the opportunity to enter into various fields of work.

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You would be expected to work under pressure

Perhaps you should consider our General Travel course as will afford you the opportunity  to  enter into various fields of work

Brilliant. You seem to qualify!

Based on this basic information it looks like you qualify to be a part of this programme. There are a few minor checks that we will need to complete including a medical but it looks like you are ready to start an exciting career in travel and aviation.


We will now send you more detailed information on the program and the entry requirements along with course dates and other important information. We look forward to having you onboard!

Where can we send your course information?

We like to keep things personal. Please provide your name.
We need to email your information to you. Please provide a valid email address.
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Which School Is Best For Me?

As many individuals aspire to be cabin crew members it is advisable to attend an ATO who assists individuals with interviewing skills and compilation of CV’s, photographs for their CV’s and cover letters.  This will assist the applicant in being better prepared for the interviewing process as many of these learners will be attending their first ever interview.

Do not pay for information sessions on cabin crew member training as the syllabus is available of the South African Civil Aviation Authority’s website or you can attend free information sessions with some ATO’s. It is also a good idea to get this information through blogs, Facebook pages or making contact with learners who have attended the training.

There are many Aviation Training Organisations (ATO’s) in South Africa and you are advised to carefully select the one you choose.  Check the credentials of the company you chose to do your training with.

Aviation Training Organisations and schools can NOT guarantee employment.  Airline operators advertise, interview and employ their own cabin crew, so be cautious of a crew training school that “guarantees employment”.

Learn more about EPT Training school here.


Synonyms For This Course Include

Airport Services, Airline Ground Staff, Aviation Training
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