National Certificate in General Travel

Tourism is a diverse industry which offers long-term career opportunities for enthusiastic individuals who want to put their education and skills to work in various environments. People in tourism may work indoors or outdoors, standard hours or on a flexible schedule, seasonal jobs or all-year-round. It’s one of the most exciting and diverse career paths out there.

Our National Certificate in General Travel Qualification has been designed to enhance your skills and knowledge thus increasing career opportunities in this rapidly expanding industry.

This course will prepare you for a career in being a flight attendant, a customer service agent, working on cruise ships / yachts, the hotel industry, becoming a call centre agent or travel agent etc.

This qualification takes place over a 1-year period and is registered as an NQF Level 5 qualification. This programme focuses on the management and administrative aspects of tourism and will assist with the regulation of people entering the travel industry, ensuring a more competent workforce. This course will also provide the foundation for further development of the learner into specialist and management areas within the travel industry.

Students can expect to learn more about managing tourist attractions, travelling arrangements, call/contact centres, foreign currency, accommodation etc.

Please see the unit standards covered in the table below:

 

ID

UNIT STANDARD TITLE

Core

7944 

Demonstrate knowledge of South Africa as a travel destination.

Core

7941 

Access Information on Travel Products and Services

Core

7937 

Describe the world from a travel perspective

Fundamental

7782 

Analyse a business and determine the way it functions.

Fundamental

7785 

Function in a business environment.

Fundamental

7800 

Maintain health, hygiene and a professional appearance.

Fundamental

7784 

Communicate in a business environment.

Elective

7663 

Handle mail, messages and written communications.

Elective

7700 

Provide a collection and delivery service.

Fundamental

7794 

Communicate verbally.

Fundamental

7791 

Display cultural awareness in dealing with customers and colleagues.

Core

7790 

Process incoming and outgoing telephone calls.

Fundamental

14734 

Deal with customers.

Core

7787 

Sell products or services.

Fundamental

7786 

Operate a Computer.

Core

7948 

Operate central reservation or global distribution system.

Core

7788 

Process payments.

Core

7935 

Analyse the tourism industry and the links between the various sectors.

Core

7936 

Analyse Airport and Customs Systems.

Core

7942 

Demonstrate basic forex transactions and forex conversions.

Core

7940 

Advise customers on travel entry document and assist with application.

Core

7938 

Book and issue Documentation for Land Travel and Accommodation.

Core

7939 

Book and issue Documentation for Point-to- Point Air Travel.

 

Below are the modules covered in the National Certificate General Travel NQF 5 (61597)

LEARNING UNIT

                   TOPIC                                      

1

Travel Industry in South Africa       

2 The Business Environment
3 Business Communications
4 Customer Communication
5 Business Administration
6 Understand the Travel Industry 
7 Process Travel Documentation
8 GDS Systems Training
  • 2 course dates per annum will be held.
  • A minimum of 12 learners are required to commence a training course. 

 

Our learners have the opportunity to include the cabin crew member licensing course in this qualification. 

Course Price 2018:

General Travel Excluding
Cabin Crew Licencing

11 Months

R35 000

05 February 2018

6th August 2018

General Travel Including
Cabin Crew Licencing

 

12 Months

R49 000

05 February 2018

6th August 2018

 

Entrance requirements:

Grade 12 / Matric / NQF level 4 or Equivalent qualification

Study / work permit for foreign learners

On course commencement, learners are required to submit the following documentation:

v  Original Certified copy of Identity Document

v  Original Certified copy of Matric Certificate/Equivalent

 

For more information: Contact: 081 354 7421 or email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
We look forward to welcoming you to our Global Family.