Tourism is a diverse industry which offers long-term career opportunities for enthusiastic individuals who want to put their education and skills to work in various environments. People in tourism may work indoors or outdoors, standard hours or on a flexible schedule, seasonal jobs or all-year-round. It’s one of the most exciting and diverse career paths out there.
Our National Certificate in General Travel Qualification has been designed to enhance your skills and knowledge thus increasing career opportunities in this rapidly expanding industry.
This course will prepare you for a career in being a flight attendant, a customer service agent, working on cruise ships / yachts, the hotel industry, becoming a call centre agent or travel agent etc.
This qualification takes place over a 1-year period and is registered as an NQF Level 5 qualification. This programme focuses on the management and administrative aspects of tourism and will assist with the regulation of people entering the travel industry, ensuring a more competent workforce. This course will also provide the foundation for further development of the learner into specialist and management areas within the travel industry.
Students can expect to learn more about managing tourist attractions, travelling arrangements, call/contact centres, foreign currency, accommodation etc.
Please see the unit standards covered in the table below:
|
ID |
UNIT STANDARD TITLE |
|
|
Core |
7944 |
Demonstrate knowledge of South Africa as a travel destination. |
|
Core |
7941 |
Access Information on Travel Products and Services |
|
Core |
7937 |
Describe the world from a travel perspective |
|
Fundamental |
7782 |
Analyse a business and determine the way it functions. |
|
Fundamental |
7785 |
Function in a business environment. |
|
Fundamental |
7800 |
Maintain health, hygiene and a professional appearance. |
|
Fundamental |
7784 |
Communicate in a business environment. |
|
Elective |
7663 |
Handle mail, messages and written communications. |
|
Elective |
7700 |
Provide a collection and delivery service. |
|
Fundamental |
7794 |
Communicate verbally. |
|
Fundamental |
7791 |
Display cultural awareness in dealing with customers and colleagues. |
|
Core |
7790 |
Process incoming and outgoing telephone calls. |
|
Fundamental |
14734 |
Deal with customers. |
|
Core |
7787 |
Sell products or services. |
|
Fundamental |
7786 |
Operate a Computer. |
|
Core |
7948 |
Operate central reservation or global distribution system. |
|
Core |
7788 |
Process payments. |
|
Core |
7935 |
Analyse the tourism industry and the links between the various sectors. |
|
Core |
7936 |
Analyse Airport and Customs Systems. |
|
Core |
7942 |
Demonstrate basic forex transactions and forex conversions. |
|
Core |
7940 |
Advise customers on travel entry document and assist with application. |
|
Core |
7938 |
Book and issue Documentation for Land Travel and Accommodation. |
|
Core |
7939 |
Book and issue Documentation for Point-to- Point Air Travel. |
Below are the modules covered in the National Certificate General Travel NQF 5 (61597)
| LEARNING UNIT |
TOPIC |
| 1 |
Travel Industry in South Africa |
| 2 | The Business Environment |
| 3 | Business Communications |
| 4 | Customer Communication |
| 5 | Business Administration |
| 6 | Understand the Travel Industry |
| 7 | Process Travel Documentation |
| 8 | GDS Systems Training |
- 2 course dates per annum will be held.
- A minimum of 12 learners are required to commence a training course.
Our learners have the opportunity to include the cabin crew member licensing course in this qualification.
Course Price 2018:
|
General Travel Excluding |
11 Months |
R35 000 |
05 February 2018 |
6th August 2018 |
|
General Travel Including
|
12 Months |
R49 000 |
05 February 2018 |
6th August 2018 |
Entrance requirements:
Grade 12 / Matric / NQF level 4 or Equivalent qualification
Study / work permit for foreign learners
On course commencement, learners are required to submit the following documentation:
v Original Certified copy of Identity Document
v Original Certified copy of Matric Certificate/Equivalent
For more information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.
or call 081 354 7421
We look forward to welcoming you to our Global Family.
