Emirates Airline Cabin Crew Member Training Academy

Emirates Aviation Training Academy www.emiratesaviationcollege.com ! From fire fighting, delivering babies, grooming classes, to simulated evacuations straight into water,  this academy teaches their initial learners how to be compenent in every apect required for this profession. The training centre is designed like an aircraft and is incomparable to any other training facility. Approximately 16 000 cabin crew members train at this facility annually emcompassing 137 nationalities of crew. This is a great advantage as it allows passengers to be served in their language of choice. This training centre is located near Dubai International Airport with Emirates Airline being voted as the world's Best Airline for 2013 by Skytrax.
 
Airlines refer to their aspiring cabin crew members as ab initios which is the term derived from Latin for "from the beginning".
 
The life of an air hosstess / flight attendant / cabin crew member is often thought of in two ways: Desirable lifestyles travelling the world or a life style known as a " trolley dolly". These are, of course, generalisations. Like any job, it's what you make of it. on the longest sectors some hostessess have to work 16-hour flights to Houston, Texas, with hours of preparation beforehand, and a five-hour break in the air. But the time off to sight-see and shop in cities around the world, with accommodation and spending money known as "meal allowance" paid for by Emirates, is a incalculable benefit.
Each prospective candidate does a seven-and-a-half week intensive training course at the academy, before a four-month trial period of actual flying, and the eventual graduation. Safety and customer service are of equal importance! A flight attendant is your inflight security officer, firefighter, doctor, safety officer, refreshments and meals provider — and if you're lucky enough to fly first or business class — sky-bar conversationalist.


Creating the perfect Flight Attendant Image

Comparable to any enactment in society, the role of flight attendant has certain principles one must follow. As if wearing a corporste uniform, an Emirates crew member must never let the impression of professionalism drop. An untucked shirt or soiled white veil and red hat is unacceptable

The grooming and deportment training area is filled with mannequin heads, illuminated mirrors and Clarins make-up which is used for training purposes only; flight attendants can use any make-up brand once they graduate. In the course of one eight-hour-day, the ab initios undergo a kind of finishing school that covers the application of make-up, nail and handcare (men's nail polish included) and uniform regulations
Emirates uniforms, last redesigned in 2009, are made of a fabric treated with nanotechnology, allowing no liquids to penetrate the fabric, it is for this reason that you will never see any flight attendant on Emirates Airlines wearing a stained uniform
 
One of the First Class suites in the expensive display room
In-flight Shopping!
All flight attendants are trained for one day in duty-free products, which include everything from expensive liqueurs to perfumes to Emirates exclusive products, like a special edition bejewelled A380 Mont Blanc pen.
For Emirates in-flight shopping/duty free shopping makes up a whopping $50m in revenue a year. Flight attendants that have a knack for selling can actually bid to do flights on the routes with high duty-free sales due to profitable commission incentives. The route known for the most in-flight sales on Emirates Airlines is actually Lagos- Nigeria
 
 
 
"The most affluent room in the academy"
An A380 first class replica
There is an exquiste and exact replica of the A380 top floor - First and Business Class in the Emirates Training Centre
This room contains the first class shower-spa, 14 suites, and the first and business sky-bar. 
 
 
 
Next door to the "most affluent room" is  a replica of first, business and economy class seats for all Emirates planes, so that every flight attendant becomes familiar with each seat intimately. 
 
 
Safety first!
 
 

 

 

Unlike most airlines, Emirates conducts 70 percent of its training in simulators, and 30 percent in a classroom. No expense has been spared on the state-of-the-art simulators, which are easily the trendiest parts of the whole facility.
The Safety and Emergency Procedures Department has three gigantic motion-based simulators of real A380s, A330s and Boeing 777s. They sit on a giant pool of freezing water, with the emergency slides rolled out for the ab initios' jump and slide practise. This is one of the requirements in training which is taken very seriously
 
 
Safety and Emergency Procedures Training is covered in around two to five weeks and covers various aspects such as fire-fighting, evacuations, turbulence, communications, teamwork and first aid
 
 
 
Daily, many crew members go through safety training in the simulators, preparing them for any kind of situation in-flight, from learning how to deliver babies (using mannequins), to using defibrulators to treat heart attacks. 
 
 
The finishing touches: Cultural Fluency
Five years ago, Emirates launched "Nujoum" in a bid to instil the values of a universal service culture among its multicultural staff. Avoiding the feeling of a corporate brainwash, Nujoum, the Arabic word for "stars", is an interactive one-day program that uses film, role play and physical activities to hit home its core lessons.
There are five rooms offering up different challenges based around the five aspects of what Emirates calls "the service personality": Cosmopolitan, Personal, Considerate, Pioneering, and Thorough. Each room is more surprising than the next, building up to a finale designed to inspire future cabin crew to go that extra mile in their daily lives.
This training takes place towards the end of the course, at a time when the ab initios are about to gain their wings to fly. Emirates' Senior Vice President of Cabin Crew, Catherine Baird, credits the multicultural "richness" of the airline's staff as key to its success.
"Our customers are 'globalistas', and so are our crew," Catherine tells me. It's the crew's understanding of what Emirates is, and what you are … that makes for a memorable experience."

On any given flight on Emirates Airlines there could be as many as 17 different languages spoken by Flight Crew on an aircraft.
 
 
Article written by Adam Bub who was a guest of Emirates. For more info on the Emirates Aviation College, flight features and bookings, visit emirates.com