Passenger Ground Handling Course




Airport based careers 

On completion of the passenger ground handling training course, learners will be eligible to apply for ground positions within the aviation industry. These areas include: Meet and Greets, Check-in, Boarding, Arrivals and / or reservations.  Chance of employment is increased as handling agents often prefer employing staff members who have Airline knowledge.

On successful completion of course, the learner will be presented with an Airport Passenger Handling certificate indicating competence. This certificate is recognised as we provide the learner with updated and current Aviation procedures and knowledge.

Although the training is no guarantee of employment we do have an understanding with some companies to contact us when they require trained staff.

The training modules which form part of the passenger ground handling training are:

  • Aviation General, Codes and Abbreviations, Airline terminology, Travel Documentation, Baggage Handling, Airport Environment – Hazards and Risks & Basic Ticketing
  • Aviation Medicine, HIV & AIDS and Handling of passengers with Special Needs
  • Dangerous Goods
  • Security Awareness
  • Interviewing Skills
  • Customer Resource Management, Conflict Management, Cultural Diversity

Course Entry Requirements 

  • Minimum of 17 years of age
  • Proficient in the English language

Course Duration and Cost:

The duration of this course is 3 weeks (15 working days) with an all-inclusive cost of R6000

  • All manuals and required training material
  • All practical and theoretical training modules

Customer Service Agent / Passenger Ground Handling, including Systems Training

Course duration is 5 weeks, all inclusive cost of R10 000

  • All manuals and required training material
  • All practical and theoretical training modules 

Blended Learning Program for our Customer Service Agent / Passenger Ground Handling, Part Time – Online.

Course Duration: 4 weeks Online and 1 week residency.

Course Cost: R5000.00

A minimum of 8 learners are required to commence a training course.

Course Entry Requirements                            

*Minimum of 17 years of age  

*Proficient in the English language

*Minimum Grade 12 or NQF Level 4 


To study online you must be able to use the e-learning portal of EPT Aviation Training. You will also need software to read all training material provided for you in the Virtual Classroom.

Ø  An Internet connection at home – You must have a reliable Internet connection at home. Although broadband, cable/ASDL, will enhance the experience of using the e-learning portal, it is still possible to study if you only have a dial-up connection.

Ø  A personal email address – An email address is required to facilitate communications related to your studies.  

Ø  A suitable computer – Generally speaking, if you have a computer running either a Microsoft Windows or an Apple OS X operating system that is less than five years old, it will normally be fast enough and have sufficient memory to use the e-learning portal.

Ø  Supporting software – In addition to having a supported Internet browser installed, you must be able to read Adobe Acrobat documents, also called PDFs, view videos and illustrations. Please note that you must have the ability to install and update software on any computer you intend to use for your studies in case the software on the computer needs updating in order to use the e-learning portal. This means that you might not be able to reply upon a computer belonging to your employer, as many IT departments do not allow employees to update or install software on company owned computers.