Isabel joined South African Airways in 1983 as an air hostess and worked through the ranks to reach the top position of In-Flight Service Coordinator. She later joined the training department as a trainer and qualified in both service and safety training, which allowed her to present safety training to both pilots and cabin crew members.

She is a qualified Facilitator, Assessor, Moderator and South African Civil Aviation Authority Designated Examiner. She was also involved in many safety and service projects conducted by SAA including assisting in compiling training materials and curricula for cabin crew and pilots during the SACAA licensing process.
     
Isabel has assisted foreign airlines in achieving and maintaining IOSA accreditation and has also been contracted to conduct training for airlines in both English and Portuguese.

Since leaving SAA, she has conducted training for numerous international and national airlines and aviation training organisations.