Customer service training has become a trendy and pro-active method for employers to develop their workforce. This training will ensure that employees not only meet but exceed customer as well as organisations’ expectations. Should you wish to enhance your skills and further your career in the service industry, rest assured that this qualifications will stand you in good stead when you apply for a position in the service industry.  Please contact us now in order to qualify for the opening specials.

 We will instil in you, the true meaning of customer service. To quote

Jeffrey Gitomer

“Customer satisfaction is worthless. Customer loyalty is priceless”

 Training Outcomes will include:

• Describe organisational structures and products / services for specific context
• Identify customer needs and expectations within specific context
• Deal with customer complaints according to specified procedures
• Choose interpersonal behaviours appropriate for occupational situations

Course Entry Requirements

*Minimum of 17 years of age

*Proficient in the English language

Course Cost: R4 000.00

Course Duration: 2 Weeks / 10 Training Days

Course dates for 2012: 

January 16^th, February 27^th, March 19^th , April 16^th, May 14^th, June 11^th, July 16^th, August 20^th, September 17^th, October 15^th, November 19^th and December 3^rd.

A minimum of 6 learners are required to commence a training course.

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