Call / Contact Centre Training:

Our advanced courses are custom-made to develop and improve required interpersonal skills within Call Centres.

• Employing effective telephone etiquette
• Answering telephone according to organisational standards
• Processing incoming calls to organisational standards
• Identify needs within a contact centre
• Respond to customer needs in a contact centre
• Provide information to customers
• Working in a team
• Problem Solving
• Communication Skills

Course Entry Requirements

*Numeracy at NQF Level 1 or equivalent

*English verbal and written communication at NQF Level 2 or equivalent

*Computer operating skills at NQF Level 2 or equivalent

Course Cost: R4 000.00

Course Duration: 2 Weeks / 10 Training Days

Course dates for 2012: 

January 30^th, February 27^th, March 26^th , April 30^th, May 28^th, June 25^th, July 30^th, August 27^th, September 24^th, October 29^th and November 26^th.

A minimum of 6 learners are required to commence a training course.

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