
Our National Certificate in General Travel takes place over a 1 year period and is registered as a Level 5 qualification. This qualification focuses on the management and administrative aspects of tourism and will assist with the regulation of people entering the travel industry, ensuring a more competent workforce. The qualification will also provide the basis for further development of the learner into specialist and management areas within the travel industry.
Students can expect to learn more about managing tourist attractions, travelling arrangements, call/contact centres,foreign currency,accommodation etc. Please see the unit standards covered in the table below. Our learners have the opportunity to include the cabin crew member licensing course in this qualification.
This General Travel qualification is the ideal course to consider if you enjoy travelling or are seeking a career in the tourism industry. If an office job is not for you, this course will prepare you for a career in being a flight attendant, a customer service agent, working on cruise ships, the hotel industry, becoming a call centre agent etc. etc. etc.
Unit standards to be covered include:
- Process incoming and outgoing telephone calls
- Analyse Airport and Customs Systems
- Demonstrate basic forex transactions and forex conversions
- Describe the world from a travel perspective
- Access Information on Travel Products and Services
- Advise customers on travel entry document and assist with application
- Analyse the tourism industry and the links between the various sectors
- Book and issue Documentation for Land Travel and Accomodation
- Demonstrate knowledge of South Africa as a travel destination
- Operate central reservation or global distribution system
- Process payments
- Sell products or services
- Book and issue Documentation for Point-to- Point Air Travel
- Maintain health, hygiene and a professional appearance
- Communicate verbally
- Function in a business environment
- Operate a Computer
- Analyse a business and determine the way it functions
- Communicate in a business environment
- Display cultural awareness in dealing with customers and colleagues
- Deal with customers
- Describe layout, services and facilities of the organisation
- Handle mail, messages and written communications
- Maintain a safe working environment
- Provide a collection and delivery service