Airport Customer Service / Ground Staff Training
Customer Service Agents are also referred to as Passenger Ground Handling Agents.
This career is ideal for learners who want to pursue a career in the Aviation Industry but want the stability of being located on the ground and not in the air. If you enjoy being in a lively environment, love working with people,and can handle pressure, this could be the perfect career for you to follow.
The customer service agent is most often the first employee the passenger meets when entering the airport, thus it is very important to make a good first impression. These agents provide front line customer service and are responsible for assisting passengers with their travel needs. Airlines are in business of transporting people from one place to another and they could not function without the help of many staff members on the ground,e.g. Making and/or changing reservations, ticketing, assisting passengers with tagging luggage and baggage check in, seat assignment, handling queries, handling payments, etc. Alternatively these agents could also have duties such as being at the boarding gates handling seat conflicts, delays, making announcements, checking and collecting tickets at the boarding gate, assisting handicapped passengers etc.
Ticket counters at South African airports as well as airports Internationally often operate 24 hours a day at the airport, and offer a wide variety of work schedules for their staff members.
As airports remain open for extended hours, customer service agents must have the ability to work shifts which could include public holidays, evenings and weekends. Each airline operator has its own policy for work schedules.
Course entry requirements:
- Minimum age 17 years of age
- Proficient in the English language
- Minimum Grade 12 or NQF Level 4
Customer Service Agent / Passenger Ground Handling - Full time
Duration: 3 Weeks
Course fee: R6 000.00
Blended Learning Program for our Customer Service Agent / Passenger Ground Handling, Part Time – Online.
Course Duration: 3 weeks from the 14th November 2016 with a compulsory Residency period commencing, 5th - 9th December 2016.
Course Cost: R5000.00
A minimum of 8 learners are required to commence a training course.
Course Entry Requirements
*Minimum of 17 years of age
*Proficient in the English language
*Minimum Grade 12 or NQF Level 4
TO USE THE E-LEARNING PORTAL, YOU WILL NEED THE FOLLOWING:
To study online you must be able to use the e-learning portal of EPT Aviation Training. You will also need software to read all training material provided for you in the Virtual Classroom.
Ø An Internet connection at home – You must have a reliable Internet connection at home. Although broadband, cable/ASDL, will enhance the experience of using the e-learning portal, it is still possible to study if you only have a dial-up connection.
Ø A personal email address – An email address is required to facilitate communications related to your studies.
Ø A suitable computer – Generally speaking, if you have a computer running either a Microsoft Windows or an Apple OS X operating system that is less than five years old, it will normally be fast enough and have sufficient memory to use the e-learning portal.
Ø Supporting software – In addition to having a supported Internet browser installed, you must be able to read Adobe Acrobat documents, also called PDFs, view videos and illustrations. Please note that you must have the ability to install and update software on any computer you intend to use for your studies in case the software on the computer needs updating in order to use the e-learning portal. This means that you might not be able to reply upon a computer belonging to your employer, as many IT departments do not allow employees to update or install software on company owned computers.